Communication competence and conflict management style of leaders in College-based student organizations at Central Luzon State University during the COVID-19 pandemic
| dc.contributor.author | Ellamae P. Santiago | |
| dc.date.accessioned | 2025-09-29T07:55:56Z | |
| dc.date.available | 2025-09-29T07:55:56Z | |
| dc.date.issued | 2023 | |
| dc.description.abstract | Student organizations in universities are great venue to help students discover their potential and serve as training ground for holistic success. It is where they can hone various skills, especially communication competence and conflict management styles which are skills considered lifelong and promotes the essence of development communication. However, there isn't much information available communication skills and being able to manage conflict effectively are essential to resolve confrontations. The study identified and analyzed the communication competence and conflict management styles of college-based student organization leaders at Central Luzon State University. What is the communication competence of college-based student organization leaders according to their self-assessment and members' assessment? What conflict management styles were practiced by the college -based student organization leaders based on their self-assessment and members' assessment? What is the most frequently practiced by the college-based student organization leaders based on their self-assessment and members' assignment? Based on the college-based student organization leaders' assessment and the members' assessment of their leaders, the findings reveal that the most affiliation/support, with an overall mean of 3.27 (very true of me), for the self-assessment, and 3.21 (Agree) for the member's assessment. On the other hand, the most frequently practiced conflict management style was the collaborating style which garnered an overall mean of 3.36 (Always), on the leaders' self-assessment, and 3.37 (Always), for the members' assessment, indicating the leader's tendency to seek mutually beneficial solutions. These findings highlight the importance of developing communication competence and effective conflict management in college-based student organization to create a harmonious environment during discussions. Leaders are confident in their ability to build positive relationships, be comfortable in social interactions, and adapt their behavior effectively in any type of situation. However, they recognize the need for improvement in empathy. Members of the organization agree with leaders' self-assessment in terms of affiliation/support and social relaxation. They also acknowledge leaders' behavioral flexibility. However, members perceive leaders' overall communication competence as moderately developed and their empathy skills as relatively lower. Leaders should focus on enhancing their empathy skills and further developing their overall communication competence to create a supportive and empathetic environment during meetings as well as to foster stronger connections and improved collaboration with the organization. On the conflict management style, both leaders and members perceive the collaborating style as frequently practiced. The compromising and accommodating styles as frequently displayed by leaders. The competing style is practiced to a lesser extent, and the avoiding style is perceived as the least practices by leaders. Researcher should investigate things that affect how leaders evaluate their own communication skills and how the team members see their communication and conflict management abilities. Future researchers should focus on factors such as organization works, the style of leadership and how well people work together all play a role in shaping these evaluations. | |
| dc.identifier.uri | http://granarium.clsu.edu.ph/handle/123456789/601 | |
| dc.language.iso | en | |
| dc.relation.supervisor | LUZ A JOVE | |
| dc.title | Communication competence and conflict management style of leaders in College-based student organizations at Central Luzon State University during the COVID-19 pandemic | |
| dc.type | Thesis |